Customer Support Center

Instructor Certification Status

ALICE Instructor Certification expired?

Instructor Certification Status

If you became an ACI before July 1, 2016 and have not taken the ALICE Instructor Certification e-Learning course, click below.

Certification Request

Billing Questions

Billing or accounting questions?

Billing Questions

If you have any billing or accounting questions, please click the button below to fill out the form.

Submit Form

Tech Support

e-Learning course or account issues?

Tech Support

If you are experiencing issues with your ALICE Portal or e-Learning courses, please submit a tech support ticket to open a case.

Submit a Ticket

ALICE e-Learning Supported Browsers:

Latest versions of Google Chrome, Microsoft Edge, Mozilla Firefox, Safari

and Internet Explorer 9+

Browser Settings:

Enable javascript

Allow third-party cookies

Allow popups

ALICE Portal LMS Admin Onboarding


First, check your Junk or Spam Folder. You can request that an invitation be resent to you by your ALICE Administrator at your organization. Also, if you know what email address the invitation was sent to, you can go to and set up an account using that specific email address, without needing the invitation link.

On the portal login page, you can click “Forgot password” to have a link sent to you to reset it.

Once the Course is Completed, a gold medal icon that says “Download Certificate” will appear. Download the certificate and share/print as needed.

Please ensure that all 6 modules have a green checkmark, including the Introduction + A,L,I,C,E. Most of the time, the Introduction is not fully complete. If you may have lost internet connectivity while completing the course, the completion status will be affected.

Depending on internet connectivity the completion status may take up to 20 minutes to update.

Some browser security settings prevent course content from executing the exit function. Please close out the browser window in the top corner of the browser.

If there is a chance that you lost internet connectivity during your time in the course, your completion will not be saved. For more help on this topic, please submit a support ticket.